Too often I see businesses hit the panic button if someone unsubscribed from email. A common reaction to a couple of removed addresses is to decide to email less often.
Opt outs are healthy and a natural part of the feedback loop from your list, as long as they stay at a low rate. Not every contact should stay on your list forever. Let’s explore when opt outs do make sense. Then we will look at when opt out data should be a red flag and how to respond.